General Terms and Conditions 2025

Here you will find the complete binding terms and conditions that apply to all contracts concluded between you - the clients - and FitAlign

Travel operated by Advantage Advisory, s.r.o. This current version applies to all travel contracts concluded after 1 January 2025.

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the rights and obligations of the contracting parties arising from the travel contract (hereinafter referred to as the "Ticket Contract") concluded between the customer and Advantage Advisory, Company ID: 22092358, with its registered office at Rybná 716/24, 110 00 Prague 1 (hereinafter referred to as the "Provider"). These GTC are an integral part of the Travel Contract or any other contract that refers to them.

1. TOUR CONTRACT

1.1. The Provider provides the customer with a trip on the basis of a valid and effective Travel Agreement (hereinafter referred to as the Travel Agreement), the content of which is in practice divided into several documents: (i) the Travel Agreement form, (ii) these GTC, (iii) the description of the trip in the Provider's offer (including its online version), as well as all agreements contained in the e-mail communication between the Provider and the customer. All these documents and agreements are necessarily related and are binding on the contracting parties. The text of the form-based Travel Agreement takes precedence over the GTC and the description of the trip in the catalogue or other offer text. The Provider reserves the right to change the detailed definition of the trip before concluding the Travel Agreement.

1.2. If the GTC is not concluded in writing, the Provider will provide the customer with a Tour Confirmation in text form, e.g. in PDF, after its conclusion.

1.3. The proof of the customer's departure for the trip is the Trip Confirmation or a completed form GTC.

1.4. The parties shall send communications relating to the Terms of Use to the e-mail addresses specified in the Terms of Use.

2. CONCLUSION OF THE CONTRACT, VISA AND HEALTH REQUIREMENTS

2.1. Sale of a tour is understood as the moment of conclusion of the GTC. The GTC is concluded at the moment when the customer, in the process of communication with the Provider, bindingly confirms the tour offer. The following are considered binding confirmation of the tour offer:

• signature of the submitted GTC form by the customer within the deadline specified by the Provider;

• other express consent of the customer to the Provider's offer captured in e-mail, telephone or other communication.

2.2. The GTC is effective:

• by paying the deposit or the full price of the trip within the deadline set by the Provider;

• confirmation of the customer's signed SoZ form by a representative of the Provider.

2.3. After paying the deposit or the total price of the trip, the Provider will send the customer a confirmation of the trip, or an invoice - proof of payment.

2.4. If the customer has any special requirements, these must be separately agreed by the Provider before sending the signed GTC form. Agreed special requirements are stated on the Tour Confirmation.

2.5. By concluding the GTC, the customer certifies that:

a) he was sent the Provider's general terms and conditions, which form an integral part of the SoZ, together with the draft GTC, that he has familiarized himself and other passengers with these terms and conditions and that all customers agree with them;

b) he was provided with information detailing the trip;

c) he was provided with general information on passport and visa requirements for the trip, including approximate visa processing times (applies to EEA citizens), or was referred to his competent embassy (third-country nationals) to obtain this information, information on health requirements of the country of destination and transit destination;

d) he was informed that he would receive the contact details of the tour guide in the tour instructions;

(e) was informed of the identity of the operating air carrier or carriers, if already known;

f) is authorized to conclude a travel contract, not only for himself, but also for persons who have apparently authorized him to conclude a travel contract. If the customer concludes a travel contract with a power of attorney for other persons, these persons are responsible for fulfilling the obligations and he is liable for fulfilling their obligations. If the customer concludes a travel contract for the benefit of third parties, he is responsible for fulfilling the obligations under the contract, including timely payment of the tour price and provision of necessary information. If the customer concludes a travel contract for the benefit of a person under 18 years of age, he declares that he is their legal representative, or that he has their consent, or the consent of their legal representative, if the consent of a minor is not sufficient.

2.6. Unless otherwise stated in the detailed tour description or in the GTC form, the Provider's tours are not suitable for people with limited mobility.

2.7. Unless otherwise stated in the detailed tour description or in the GTC form, the guide's services are provided in the Czech or Slovak language.

2.8. Unless otherwise stated in the detailed tour description or in the tour contract form, guide services are provided only at the destination.

2.9. For the purposes of participating in the tour, the customer must take into account that destinations or transit countries require, or may at any time before the start of the tour, introduce as a condition of entry a negative PCR test for COVID-19, a valid vaccination against COVID-19 or both, or other similar health restrictions.

3. DETAILED INSTRUCTIONS AND DOCUMENTS FOR THE JOURNEY

3.1. The Provider shall deliver to the Customer, in an appropriate manner, no later than seven days before the start of the trip, Detailed Travel Instructions. This includes information that is important for the trip, in particular information about planned departure times, or check-in deadlines, planned stopover times, transport connections and arrival times, and which was not provided to the Customer before the conclusion of the GTC.

Within the same period, the Provider shall provide the Customer with the necessary receipts, vouchers and transport documents, in particular a flight ticket, a voucher for accommodation or meals, a document necessary for the provision of optional trips or another document required for the implementation of the trip. If the GTC is concluded less than seven days before the start of the trip, the Provider shall fulfill the above obligations already upon conclusion of the GTC.

3.2. If the customer does not receive the Detailed Instructions 7 days before the departure of the trip, he/she undertakes to contact the seller immediately. Otherwise, the customer is deemed to have received the Detailed Instructions for the trip.

3.3. The customer undertakes to respect the information and recommendations set out in the Detailed Instructions, especially the equipment requirements. The provider has the right to exclude a participant from participating in the program, especially with regard to safety, if their equipment does not meet the requirements set out in the Detailed Instructions for the trip. In the event that the customer is excluded from the program due to unilateral failure to comply with the conditions set out in the Detailed Instructions or the General Terms and Conditions by the customer, the customer is not entitled to withdraw from the General Terms and Conditions, compensation for any damage, removal of defects in the trip or other performance for this reason.

4. TRIP PRICE AND PAYMENTS

4.1. Tour price = the price stated in the GTC including taxes, fees, discounts, surcharges and other similar monetary payments and any other costs, but excluding services for an additional fee (insurance, visas, or other additional services). If additional costs cannot be reasonably quantified before concluding the GTC, the Provider will indicate the type of additional costs that the customer may still incur.

4.2. The total price of the tour is determined by the sum of the tour price and the prices of additional services (insurance, visas, or other additional services). The price is stated including VAT.

4.3. If it is necessary for citizens of the Czech Republic to obtain a visa, the customer who is a citizen of the Czech Republic shall order their provision when concluding the SoZ by checking the relevant box on the GTC form, unless otherwise agreed with the Provider. The customer acknowledges that in order to obtain a visa, it is necessary to fill out a visa application form. These forms may in some cases be more extensive and may require the provision of personal data, the provision of which may be uncomfortable for some clients. The client will receive more detailed information on obtaining a visa in the Detailed Instructions, or the Provider will provide this information before sending instructions at the client's request. The Provider is not able to influence the requirements of the embassies of individual countries, which may change during the year.

4.4. The basic price of the tour does not include, in particular, optional or variable costs (unless otherwise stated), e.g. fees for entrance fees to monuments and museums, meals, travel insurance for non-European tours, fees for obtaining visas, handling fees for changing the tour at the customer's request, health and other permits necessary for entry to the destination, transit or for using the service.

4.5. The Customer undertakes to pay the Provider the price of the tour as follows:

• deposit – 50% of the total price of the trip when concluding the GTC;

• increase the deposit by the full price of the ticket/services at the request of the Provider;

• payment of the total price of the trip no later than 40 days before the departure of the trip, with the date of fulfillment of this obligation being the date of crediting the remaining amount to the Provider's account.

4.6. Upon the Provider's request, the Customer undertakes to immediately pay the increase in the deposit by the full amount of the ticket price, including fees or other tour services. If the Customer fails to do so, the Provider has the right to increase the total tour price by the price difference that would otherwise arise if the Provider decides to postpone the purchase of the service for the Customer.

4.7. V případě neuhrazení doplatku celkové ceny zájezdu má Poskytovatel právo odstoupit od GTC. Vyřazený zákazník bude v tomto případě písemně vyrozuměn a přijatá záloha snížená o odstupné dle článku 9. mu bude vrácena. Nezaplacení doplatku nenahrazuje oznámení o odstoupení od GTC.

4.8. In the event of concluding the GTC less than 40 days before the departure of the trip or the provision of services, the customer is obliged to pay the total price of the trip upon concluding the GTC.

4.9. The customer can pay the total price of the tour directly to the Provider (by bank transfer or money order) or to an authorized representative of the Provider. Detailed information on the payment method is provided in the offer.

4.10. The Customer's financial obligation is fulfilled on the day the financial performance is credited to the Provider's account, or on the day the Provider receives the financial performance.

4.11. In the case of payment by vouchers or gift vouchers provided by the employer as a holiday allowance, only a limited number of these vouchers can be used and only if the Provider accepts it. Vouchers can only be used at full nominal value and cannot be exchanged for money under any circumstances, even in the event of the customer's withdrawal from the GTC or the cancellation of the trip by the Provider. This also applies to vouchers that the Provider and the customer have agreed to issue in connection with the cancellation of the trip or the customer's withdrawal from the GTC.

4.12. The Customer acknowledges that the Provider does not automatically fill the ordered rooms or apartments to the optimum capacity and that an additional charge is payable for unoccupied beds, in all cases unless otherwise stated in the offer. At the Customer's request, the Provider may try to find a suitable companion so that the obligation to pay an additional charge for a single room or unoccupied beds in the apartment is waived. The Customer further acknowledges that the consent granted to the additional occupancy on the GTC form is binding and can only be subsequently revoked upon agreement with the Provider.

5. AIRLINE TICKETS

5.1. The price of air tickets, including all fees, is included in the price of the tour, unless otherwise stated in a specific case.

5.2. If the paragraph "Included in the price" states only the estimated price of the ticket including fees, the Provider has the right to request an additional payment from the customer if the actual price of the ticket including fees is higher. The estimated prices are set

based on the Provider's previous experience (at the time of creating the price offer, it was not possible to determine the current price).

5.3. The Provider purchases air tickets at the earliest when the minimum number of customers required to carry out the tour is reached. Before purchasing the air ticket, the Provider has the right to request an increase in the basic deposit according to point 4.5.

5.4. In the event of a customer's request for a different departure or return location for the trip or a different departure or return date, the contracting parties will always agree in advance on the appropriate change in the total price of the trip.

5.5. The Provider undertakes to inform the Customer about the identity of the actual or probable air carrier. As soon as this information is known, it will be published on the tour website or communicated upon request and specified in the Detailed Instructions.

5.6. The Provider has the right, if necessary, in exceptional cases to move the announced departure and arrival from/to Prague to a nearby foreign airport and to ensure transfers from/to Prague by ground transport.

5.7. Severance pay and reimbursement of airfare costs are governed by Article 9.

6. CHANGE OF CONTRACT

6.1. The Provider reserves the right to make non-material changes to its contractual obligations. The Provider is obliged to notify the customer of the change in text form in a clear and understandable manner. A non-material change also applies in the case of a change in passport and visa requirements for the trip or a change in health requirements for the trip (for example, tests, quarantine, vaccination). A non-material change does not entitle the customer to a discount or to withdraw from the contract.

6.2. For the avoidance of doubt, a change in the order of the places visited or a change in the day of visiting a particular place is not considered a change in the tour. The Provider and the Customer have agreed that the dates of the tours may be moved, in the case of air tours by up to 3 days and in the case of bus and other tours by up to 1 day, and that the total length of the tour carried out in connection with the change of date may be changed by up to 2 days; these changes are not considered a change in the GTC.

6.3. If external circumstances force the Provider to substantially change any of the main requirements of the travel services or if the Provider cannot meet the special requirements of the customer, the customer may accept the proposal or may withdraw from the GTC within the period specified in the GTC without having to pay a termination fee for early termination of the obligation. The withdrawal period may not be shorter than five days and must end before the start of the trip. Together with the submission of the proposal to change the obligation, the Provider shall submit to the customer in a clear, understandable and distinct manner and without undue delay the following information recorded in text form:

a) the impact of the proposed changes on the price of the tour,

b) the period within which the customer may withdraw from the GTC,

c) consequences for the customer if they do not withdraw from the GTC in time, and

d) information about a possible replacement trip and its price.

6.4. If the customer does not withdraw from the GTC within the specified period, it is considered that he agrees to the change in the obligation.

6.5. If, in the situation referred to in 6.3, the quality or costs of the tour are reduced as a result of a change in the GTC obligation, the customer is entitled to a reasonable discount.

6.6. In the event of a change to the GTC based on the customer's request (cancellation or re-ordering of additional and optional services, change of departure location, sending a substitute, etc.) less than 90 days before the start of the trip, the Provider is entitled to charge the customer a handling fee of CZK 500 for each such requested change. The customer's request to change the trip (different date, different type of trip) is considered a withdrawal from the GTC pursuant to Article 9, unless the contracting parties agree otherwise in a specific case.

6.7. The Customer is obliged to travel with a passport, the number of which he has indicated in the GTC form or has subsequently registered. The Customer acknowledges that the services provided by the Provider for him are tied to the passport number, and changing the passport number is possible only after prior agreement with the Provider. In this case, the Provider is entitled to charge a handling fee of CZK 1,000 per change + any additional costs that would arise from this change (new airline tickets, train tickets, etc.). The above applies similarly if the Customer has indicated an incorrect first name, surname or date of birth.

6.8. If the customer, based on his own wishes, arranges selected services for the trip himself (especially air tickets), or implements any deviations from the characteristics of the trip defined in the Terms and Conditions (e.g. earlier or later independent return) on his own initiative, he does so even after the Provider's consent at his own risk and expense. The Provider does not reimburse the customer for any additional costs incurred in this connection by canceling the trip or changing the Terms and Conditions according to points 6.1. to 6.3.

7. CUSTOMER'S RIGHT TO ASSIGN THE CONTRACT

7.1. If a third party meets the conditions for participation in the trip, the customer may assign the GTC to them. A change in the customer's identity is effective towards the Provider if the customer delivers a timely notification in text form together with a declaration by the new customer that he agrees with the concluded GTC and that he will meet the conditions for participation in the trip. The notification is timely if it is delivered at least 7 days before the start of the trip.

7.2. The Provider shall inform the Customer of the actual costs associated with the assignment of the GTC; these costs shall not be unreasonable and shall not exceed the costs actually incurred for the assignment of the GTC, and shall provide the Customer with evidence of these costs.

7.3. The customer and the new customer are jointly and severally obligated to pay the total price of the trip and the handling fee for changing the trip participant, or to pay other costs incurred by the Provider in connection with the change of customer (in particular the fee for changing the ticket).

8. WITHDRAWAL FROM THE CONTRACT

8.1. The customer may withdraw from the GTC at any time before the start of the trip, but the Provider may only do so if the trip has been cancelled or if the customer has breached his obligation.

8.2. The provider may cancel the trip:

a) for failure to reach the minimum number of customers. Unless expressly agreed otherwise, the implementation of the tour is conditional on reaching the minimum number of customers for the date; the Provider is obliged to give notice of failure to reach the minimum number of customers within the following period: 1. twenty days before the start of the tour in the case of trips lasting more than six days, 2. seven days before the start of the tour in the case of trips lasting two to six days, 3. forty-eight hours before the start of the tour in the case of trips lasting less than two days;

b) unavoidable and extraordinary circumstances prevent it from fulfilling its obligation.

8.3. The customer substantially breaches his obligation, in particular by failing to pay the deposit, the additional payment or the entire price of the tour even when called upon, failing to arrive at the departure point on time, repeatedly failing to follow the instructions of the tour leader, repeatedly grossly violating the transport rules, accommodation rules or other rules set by the providers of individual services or the guide/delegate, repeatedly entering the program under the influence of alcohol or other addictive substances, committing disorderly conduct, theft, abuse, damaging another person's property and similar socially dangerous acts or otherwise seriously disrupting the course of the trip or stay.

8.4. The Customer is obliged to pay the Provider a termination fee in connection with the withdrawal in the amount specified in point 9.1 below.

8.5. The customer does not pay a termination fee if the reason for the withdrawal is:

a) external circumstances force the Provider to substantially change any of the main elements of the tourism services included in the tour;

b) The Provider cannot meet the Customer's special requirements that it has accepted;

c) unavoidable and extraordinary circumstances have occurred at the destination of the trip or stay or its immediate vicinity that have a significant impact on the provision of the tour or the transport of persons to the destination of the trip or stay;

d) The Provider withdrew after canceling the tour due to the minimum number of participants not being reached;

e) The Provider withdrew after unavoidable and extraordinary circumstances prevented it from fulfilling its obligation and notified the customer of the cancellation of the trip without undue delay before the start of the trip. In these cases, the Provider is obliged to refund to the customer without undue delay, no later than 14 days from the withdrawal from the GTC, all payments made by or in favor of the customer. In the situation according to letters c) d) and e) the Provider is not obliged to compensate the customer for damages.

8.6. The effects of withdrawal from the GTC shall occur upon delivery of the notice of withdrawal to the other contracting party.

9. TERMINATION PAYMENT

9.1. The amount of the cancellation fee (cancellation fee) is determined based on the total price of the trip according to point 4.2., but not reduced by discounts, and the number of days between the withdrawal from the GTC and the start of the trip, all taking into account the actual costs of the Provider. The start of the trip is understood as the start of the provision of tourism services included in the trip. The amount of the cancellation fee for each person is:

• more than 90 days before departure – actual costs incurred and 10% of the total price of the trip after deducting actual costs incurred (min. 500 CZK);

• 90–41 days – actual costs incurred and 40% of the total price of the trip after deducting actual costs incurred;

• 40–20 days – actual costs incurred and 80% of the total price of the trip after deducting actual costs incurred;

• 19 days or less – 100% of the total tour price, after deducting discounts.

9.2. If the customer does not arrive on the day of departure, misses the departure or does not use the tour without prior withdrawal from the GTC, the Provider has the right to a cancellation fee in the amount of the total tour price.

9.3. Actual costs incurred are understood as compensations to domestic and foreign service providers agreed upon in a contract or stipulated by law.

9.4. If the customer has already made a payment or part thereof based on the GTC and the Provider has the right to a termination fee, mutual claims will be offset; the Provider will eventually return the payment paid so far to the customer, reduced by the termination fee, or the customer will immediately pay the Provider the difference between the termination fee and the amount paid so far, depending on which of the claims is higher. At the customer's request, the Provider will justify the amount of the termination fee.

9.5. If the tour does not include air transport, and therefore the price of air tickets is not included in the tour price, and the Provider nevertheless arranges the purchase of an air ticket for the customer in accordance with the General Terms and Conditions, the customer undertakes to reimburse the Provider for all costs incurred in connection with the purchase of the air ticket and its possible cancellation.

10. RIGHTS FROM DEFECTIVE PERFORMANCE OF THE TOUR (COMPLAINTS RULE) AND ASSISTANCE IN DIFFICULTIES

10.1. The provider is responsible for the proper provision of the tour and is obliged to provide assistance to the customer in case of difficulties.

10.2. A trip is defective if any of the tourism services included in the trip are not provided in accordance with the GTC.

10.3. If the package has a defect, the customer is obliged to report it to the Provider without undue delay, ideally on site. The customer shall also set a reasonable period for the removal of the defect, unless the Provider refuses to remove the defect or immediate remediation is required. The customer has the right to report the defect also through the travel agent.

10.4. The Provider shall eliminate the defect in the trip, unless this is not possible or the elimination of the defect requires unreasonable costs with regard to the extent of the defect and the value of the affected travel services. If the Provider fails to eliminate the defect within the specified period, the customer has the right to eliminate the defect himself and demand compensation for the necessary costs. If the defect is substantial, the customer may withdraw from the GTC without paying a termination fee.

10.5. If significant defects in the tour occur after departure, the Provider will offer the customer a suitable alternative solution, preferably of the same or higher quality than that agreed in the Terms and Conditions, at no additional cost to the customer, so that the tour can continue; this also applies in cases where the customer's return to the place of departure is carried out in a manner other than that agreed. If the proposed alternative solution is of lower quality than that specified in the Terms and Conditions, the Provider will provide the customer with an appropriate discount. The customer may reject the proposed alternative solution only if it is not comparable to what was agreed in the Terms and Conditions or if the discount provided is not appropriate. In this situation, the Provider is obliged, if the tour includes transport, to provide the customer with equivalent transport to the place of departure or to another place agreed upon by the contracting parties without undue delay and at no additional cost to the customer.

10.6. If, due to unavoidable and extraordinary circumstances, the customer's return cannot be ensured in accordance with the GTC, the Provider shall bear the costs of necessary accommodation, if possible in an equivalent category, for a maximum of three nights per customer. The Provider may not invoke unavoidable and extraordinary circumstances if such circumstances cannot be invoked by the relevant carrier under applicable Union law.

10.7. Má-li zájezd vadu a vytkl-li ji zákazník bez zbytečného odkladu, má právo na slevu z ceny ve výši přiměřené rozsahu a trvání vady. Žádá-li zákazník slevu, měl by svůj požadavek uplatnit u Poskytovatele nebo zprostředkovatele bez zbytečného odkladu po skončení zájezdu. Promlčecí lhůta pro právo zákazníka na slevu je dva roky.

11. OTHER CUSTOMER OBLIGATIONS

11.1. The Customer is obliged, among other things:

• provide the Provider with cooperation in fulfilling its obligations under the GTC, in particular, it is obliged to be available at the telephone and email contact provided by the Provider upon conclusion of the GTC;

• have a valid travel document that meets the requirements for visiting the destination countries and territories; inform the Provider well in advance of the passport number with which they will travel on the trip, and if they do not do so, pay any additional costs incurred as a result (see point 6.7.), (the usual minimum passport validity is 6 months after the return from the trip and for each country visited with a visa requirement, 1 free double page is required in the passport);

• actively inform yourself about changes in passport, visa and health requirements of the country of destination;

• comply with the legal regulations of the countries visited, transport regulations, accommodation regulations and other rules set by the providers of individual services;

• take out medical expenses insurance for the duration of the trip, if this insurance is not included in the price of the trip;

• adhere to the pick-up point communicated by the Provider;

• follow the instructions of the tour leader and sports instructors, adhere to the set program and, in the case of an individual program, inform the tour leader about your planned route (the tour leader has the right to prohibit the customer from this route in the event of insufficient experience or equipment);

• submit the consent of a legal guardian if a person under the age of 18 is participating in the trip without his/her accompaniment, and for persons under the age of 15, ensure the accompaniment and supervision of an adult participant during the trip;

• if the Provider arranges visas, provide the Provider's representative with a passport and all necessary documents for their arrangement within the deadline specified by the Provider;

• provide the Provider with all information important for assessing the suitability of the customer's participation in a specific tour, in particular any health restrictions, and if such restrictions are discovered, the Provider is entitled to refuse to conclude a travel agreement with the customer or to withdraw from the travel agreement without any sanctions;

• behave during the trip in accordance with the cultural customs of the country visited and act in a way that does not damage or negatively affect nature and the surrounding environment;

11.2. The customer with whom the GTC is concluded is obliged to ensure that all customers participating in the trip fulfill the above obligations.

11.3. The customer, or each participant of the tour, participates in the tour or sports program (e.g. rafting, water tourism, mountain and alpine tourism, cycling, etc.) at his own risk and responsibility and acknowledges that these activities may be risky even with all the professional care that can be required. This also applies if sports instructors are present on the tour. For tours with alpine tourism, qualified guides (mountain guides or guides) act only as organizational leaders of the group.

11.4. If the participant is under the influence of alcohol or other intoxicants, or if his equipment and immediate physical and mental condition do not correspond to the demands of the tour program, the tour leader is entitled to exclude the participant from the sports program or prohibit him from the route or take other appropriate measures to ensure safety. In extreme cases, the leader may exclude the customer from the tour, especially if he grossly disrupts its course or other participants, without compensation. This also applies to cases of violation of the accommodation rules in accommodation facilities, including campsites. In these cases, non-participation in the tour or part of it is not considered a violation of the Terms and Conditions by the Provider.

11.5. The customer, or each participant of the trip, bears full responsibility for their sports and health preparation for the trip, especially vaccinations, and failure to comply with them is not a reason to withdraw from the GTC. Any information about vaccinations provided in the Provider's materials is for information only, the customer is obliged to verify their accuracy and up-to-dateness.

11.6. The Customer declares (also in relation to all registered participants) that:

• is not aware of any restrictions that would prevent him from properly participating in the trip;

• will respect the instructions of the tour leader, guides and instructors;

• if they want to participate in a water program (e.g. rafting, water tourism, yachting), they can swim;

• will properly use all safety equipment – ​​especially a helmet, life jacket and other necessary equipment (e.g. when rafting, water or mountain hiking, cycling and skiing);

• refrain from consuming alcohol and drugs before and during the sports program during the trip.

12. LIABILITY FOR DAMAGES AND HARM

12.1. The Customer is obliged under all circumstances to act in a way that prevents damage or harm to himself, other customers, the Provider and its business partners. In accordance with the above rule, for example, the Customer should not embark on a trip if he shows signs of a contagious disease.

12.2. The Provider is liable for damage and injury caused by its or its providers' breach of their obligations. However, it is not liable for damage if it was caused by the customer, a third party not connected with the provision of services, or an extraordinary, unforeseeable and insurmountable obstacle arising independently of the Provider's will.

12.3. If an international agreement to which the Czech Republic is bound allows for a limitation of the amount of compensation for damage arising from a breach of an obligation under the agreement or the conditions for compensation for damage, the Provider shall pay the damage only up to the amount of this limitation. The Provider's obligation to pay the damage is limited to three times the total price of the tour, with the exception of culpable damage or injury to health. The limitation period for the customer's right to compensation for damage is 2 years.

12.4. The customer is obliged to notify the carrier of the loss, damage or late delivery of baggage in air transport immediately after discovering the deficiencies.

12.5. If the Provider suffers damage due to a breach of duty by the customer, e.g. costs incurred in connection with assisting a sick or injured customer, dealing with the loss of their travel documents, in that connection providing additional transport and accommodation, damage to accommodation premises or means of transport, the customer is obliged to compensate for this damage.

13. INSURANCE

13.1. If the customer arranges insurance through the Provider, he/she agrees to the General Insurance Terms and Conditions for Travel Insurance of the relevant insurance company.

14. PROTECTION OF PERSONAL DATA

14.1. For the purposes of personal data protection, a contract means any contract that the Provider concludes with the customer.

14.2. The Customer understands that the Provider is entitled to process his/her personal data for the purposes of performing the contract and for the purpose of fulfilling legal obligations, in particular: name, surname, date of birth, necessary passport data within the scope of the contract, bank details, place of residence, or other contact address, e-mail address, telephone number, flight number, PNR code of the flight reservation, information about allergies, medications and other health problems. All personal data will be stored only for the period specified by law, or for the period strictly necessary.

14.3. For the purposes of fulfilling the contract, the information specified in the previous paragraph will also be provided to the Provider's suppliers to the extent necessary (in particular hotels, transport companies, guides). Identification data about these suppliers is provided in particular in the contract, tour instructions, or the customer will receive it at the latest during the use of the service or tour. If the customer's destination is outside the countries of the European Economic Area, the customer acknowledges that his personal data will be provided to recipients of personal data in this third country (in particular hotels and foreign partners) or in another third country (in particular airlines). Information on whether there is a decision of the European Commission on the adequate protection of personal data when transferring personal data to a third country will be provided by the Provider at the customer's request.

14.4. The Customer acknowledges that the Provider will process his/her personal data in the scope of name, surname, address, telephone number and e-mail address for the purpose of sending commercial communications. The Provider is entitled to send commercial communications in the form of SMS, MMS, e-mail, post or communicate by telephone. The Customer may object to the sending of commercial communications at any time, either at the Provider's address or by e-mail sent to: [email protected] . In this case, the Provider will not send the Customer any further commercial communications or otherwise process the Customer's personal data for the purposes of direct marketing.

14.5. The Customer may agree, in particular by checking the box in the contract, but also by other declarations, that the Provider will take photographs and videos of him/her during the trip and to use these photographs and videos in the Provider's promotional materials, both in physical form and on the website.

14.6. The above provisions shall apply mutatis mutandis to persons for whose benefit the customer has concluded the contract (fellow travelers). By concluding the contract, the customer declares that he is entitled to grant consents on behalf of fellow travelers, whether on the basis of a contractual or other representation.

14.7. The Customer acknowledges that as a data subject he has, in particular, the following rights:

• withdraw consent to the taking and publication of photographs;

• request access to your personal data;

• request the correction of inaccurate or incomplete personal data;

• request the deletion of personal data;

• request restriction of processing of your personal data;

• object to the processing of personal data;

• file a complaint with the supervisory authority, which is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7.

15. COMMON AND FINAL PROVISIONS

15.1. Contracts to which these GTC apply are governed by Czech law.

15.2. The possible invalidity of individual provisions of these GTC does not affect the validity of the provisions of the contracts to which these GTC apply.

15.3. All disputes arising from contracts to which these GTC apply will be finally resolved by the general courts of the Czech Republic.

15.4. In the event of a dispute arising in connection with a contract to which these GTC apply, the customer, who is a consumer, has the right to an out-of-court settlement with the Czech Trade Inspection Authority. Detailed information on the conditions for out-of-court settlement of disputes is available at www.coi.cz.

15.5. A customer who has purchased goods or services over the Internet and is a consumer may use the online dispute resolution platform to resolve the dispute. More detailed information on the terms and conditions of online dispute resolution is provided at http://ec.europa.eu/odr.

These General Terms and Conditions are effective from 1 January 2025.